Philosophy
The Arrow Child & Family Ministries (Arrow) Organizational Improvement (OI) process is endorsed by leadership and engages the entire agency, including stakeholders providing accountability. Founded as a Christian Ministry, Arrow has a rich heritage of services and is dedicated to ensuring the safety, permanency, and wellbeing of children, youth, and families. Our child welfare experience covers a full continuum of care.
Stakeholders
Stakeholders include clients, families, employees, volunteers, consultants, authorities, funders, contractors, Board members, and advocates. Stakeholders engage in developing and implementing the OI process at varying levels based on their role. Involvement may include determining measures and outcomes, reporting, evaluating, and implementing changes to improve results and ensure accountability.
Measures
Measures establish focus on evaluating performance and outcomes and include:
- Operations and Management (Finance; Risk Prevention and Management; Employee Satisfaction)
- Program Results (Timeliness/Quality of Client Assessments; Family Involvement; Stakeholder Satisfaction)
- Client Outcomes (Safety; Wellbeing; Permanency)
STRUCTURE OF PROCESS
